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We have a 14-day return policy on all canvas prints, unframed paper prints and original paintings, which means you have 14 days after receiving your item to request a return.

We have a no returns policy on all other custom order items.

See Exceptions/Non-refundable items.

If an item is faulty or defective we will accept a return to rectify the fault and return the item to you corrected.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at william@rowsell.co.uk.

Please note that returns will need to be sent to the following address:

William Rowsell Fine Art, Brook House, Salters lane, Ludgershall, Buckinghamshire, Hp189NY, United Kingdom

If your return is accepted, we’ll send you a return shipping label, and send
your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at william@rowsell.co.uk.

We have a 14-day return and refund policy on all original artwork; however, the buyer is responsible for return postage and insurance.

We offer 14 day returns on unframed canvas prints; however, the buyer is responsible for return postage and insurance.

We don’t accept refunds or return of framed canvas prints.

We offer 14 day returns on unframed paper prints; however, the buyer is responsible for return postage and insurance.

We don’t accept refunds or return of framed paper prints.

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Für alle Aluminium-Wandpaneele arbeite ich mit meinem Lieferanten Gelato zusammen.

Bitte lesen Sie die Rückgabebestimmungen sorgfältig durch.

For custom order products including Greeting cards and post cards we don’t accept returns unless they are defective from the manufacturing process. In those circumstances, please contact us as we wish you to be happy with your product.

Quality Guarantee

We want you to be satisfied with the quality of the products you order. If you are not satisfied with the quality of a product, please get in touch with us within 30 days of receiving the item and we will do everything we can to investigate and find a solution.

If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to your customer as quickly as possible. We'd much rather fix any problems and send a replacement order to make sure your customers are happy with their orders.

If a replacement order is not feasible, or your customers can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.

Colour Consistency

We use the same print machines, paper types, and work processes as our print partners to minimize colour variations. However, printing is a chemical process, and 100% consistency cannot be achieved.
Multiple factors influence the colour, consistency, and final result, including:

• Machine type
• Machine settings
• Paper types
• Humidity in the room
• When the machine was last cleaned

Colour variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

Defective or Damaged Products

If you receive defective or damaged orders, we will rectify the issue and send you replacement. This includes:

• Damage to the delivered products
• Errors in the number or quantity of the delivered products
• Lack of quality of the delivered product

Contact us for any return question at william@rowsell.co.uk.

We don’t accept refunds or return of custom scarves unless they are defective from the manufacturing process. In those circumstances, please contact us as we wish you to be happy with your product.

Contact us for any return question at william@rowsell.co.uk.

For custom order products including tea towels we don’t accept returns unless they are defective from the manufacturing process. In those circumstances, please contact us as we wish you to be happy with your product.

Contact us for any return question at william@rowsell.co.uk.

For custom tea towels manufactured by our print partner Contrado, please refer to our returns policy.

https://www.contrado.co.uk/returns-refunds

Our Return Policy

We want you to be happy with your order, we are determined to have each and every purchase result in a happy customer. Because everything
here at William Rowsell Fine Art. is handmade, there is some potential for
human error. Usually, our quality control department will pick up on this and
everything will be sorted before your order is even dispatched, however on the rare case that something does slip through then all you need to do is let us
know. Take a look at the details below on how to do that:

If a product is faulty in any way, you can return it within 14 days. Contact
our customer services team using the contact form, quoting your name and order number.

A customer service representative will then talk you through the returns
procedure which can often be eased by providing a digital image of the fault
(along with a clear description of the problem) in an email to our customer
support team.

• In many cases, remedy action can be taken as soon as substantiation of the claim is clear via email
• If the fault cannot be verified over the phone or email, you may need to return the item to us for inspection
• In that instance, a determination can then be made as to the state of the product
• Please do not send your products back to William Rowsell Fine Art without contacting a member of our team first

May we remind you to review the terms that you agreed to at the time of purchase. These are available at any time on our website.

For the returns policy for all sportwear and clothing products see:

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue with the clothing products or anything else on the order, notify us and our print partner/supplier Printful, please submit a problem report.

The return address is set by default to the print partner Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful's facility isn't used as the return address, you
would become liable for any returned shipments you receive.

Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

If you haven't registered an account on williamrowsell.art and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing
a refund).

Returned by Customer - It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products such as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you will need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to
Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament
and of the Council of 25 October 2011 on consumer rights, the right of
withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;

2. sealed goods which were unsealed after delivery and thus aren't suitable for
return due to health protection or hygiene reasons,

therefore, William Rowsell Fine Art reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose
whatsoever.

If you received a free gift with purchase, and the item you are returning was the only purchase, you will also need to return the free item, or its retail value will be discounted from your refund amount. 

Due to the fact we package with extreme care, damages are extremely rare.  In the unlikely event your print arrives
damaged, please inform the courier and take a photo of the damage,
including the packaging and we will arrange a replacement for you.  Otherwise, we may not be able to process the claim.

There are no returns on sale or discounted items.

As many of my art pieces are sent directly from a framer or
fine art printer, please do not send your purchase back to the fine art
printer, framer or manufacturer on your shipping label.

I cannot guarantee that your purchase will be able to be received safely and this may result in a loss of your purchase.

To start an exchange or return, you can contact us at william@rowsell.co.uk.
Once accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange / return will not be accepted.

We are happy to answer any questions at william@rowsell.co.uk.

All trade orders, including those placed with a trade discount or produced to order (e.g. canvas prints), are final sale. Due to the custom nature and special pricing of these items, we are unable to accept
returns or offer refunds on trade purchases. Please review all details
carefully before placing your order.

Please inspect your order upon delivery and contact us if the item is defective,
damaged or if you receive the wrong item, so that we can evaluate the issue and
make it right.  If your item arrives damaged, please contact us within 24hrs so that we can arrange a replacement.  If issues are reported after 24hrs replacements may not be possible.

Our no returns policy includes any items that are custom and made to order, these include:

• Special orders
• Bespoke size/frame options
• Personalised items
• Custom printed or embroidered clothing
• Custom printed textiles
• Custom greeting cards

Please get in touch if you have questions or concerns about your specific item.



Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and
once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return and let you know
if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time
for your bank or credit card company to process and post the refund too.

Order Finality

Orders cannot be cancelled or modified once sent to production, including changes to shipping addresses.

Production Timeline

Average production time for orders within EU is 2 days and 1 day within the UK.

Delivery Timeline

Orders arrive on average 3-5 weekdays after shipment, but delivery times may vary based on the destination.