We have a no returns policy on all custom products made to order items.
If an item is faulty or defective we will accept a return to rectify the fault and return the item to you corrected.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at william@rowsell.co.uk.
Please note that returns will need to be sent to the following address:
William Rowsell Fine Art, Brook House, Salters lane, Ludgershall, Buckinghamshire, Hp189NY, United Kingdom
If your return is accepted, we’ll send you a return shipping label, and send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at william@rowsell.co.uk.