Yes, if a print is damaged upon delivery please contact us and we will organise a replacement.

We offer 14 day returns on unframed paper prints; however, the buyer is responsible for return postage and insurance.

We don’t accept refunds or return of framed paper prints.

All trade orders, including those placed with a trade discount or produced to order (e.g. canvas prints), are final sale.

Due to the custom nature and special pricing of these items, we are unable to accept
returns or offer refunds on trade purchases. Please review all details
carefully before placing your order.

Please contact us to discuss bulk orders as we can offer reduced terms dpending upon different multiples.

If you have an issue with a paper art print you have received. Please contact us so we can rectify the issue. If we cant please return the item. We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Key Stages for Customers:

1. Order Confirmation: After purchase, customers get an email/SMS with their order number and a link to their unique Order Status Page.
2. Order Status Page: This central hub shows the order's journey, including status (Processing, Shipped, Delivered), tracking links, and sometimes product recommendations.
3. Notifications: Automated emails/SMS updates are sent for key events like shipping confirmation or delivery, with details provided through email for updates and SMS for initial confirmation.
4. Tracking: Integrated carrier tracking provides real-time updates and map views (via the Shop app).
5. Delivery: A final confirmation is sent when the package arrives. 

Once completing a purchase, you receive notifications to track the status of your order.

• Email/SMS Link: The confirmation email or text message contains a direct link to the order status page.
• Shopify Account: Logged-in customers can view details in their account.
• Shop App: Provides live tracking, notifications, and map views.
• Verification: For non-account holders, email/phone verification or the order number might be needed to view details.

Order status steps:

• Ordered/Processing: Order placed, being prepared.
• Shipped/In Transit: Left the warehouse, en route.
• Out for Delivery/Delivered: Near or at the final address.
• On Hold/Scheduled: For upsells or subscriptions, awaiting action.

Canceled/Returned: Order stopped or return initiated.

We offer the option of a passepartout, a high-quality, acid-free border that surrounds your artwork within the frame. It not only adds an elegant visual space that draws attention to the piece.

The passepartout size refers to its outer dimensions, which must match your frame size. The window size indicates which print it fits. When you add a passepartout to a selected print and frame, both will adjust to the correct size.

When choosing passepartout, the print will be made one size smaller to fit inside it. Your selected size stays the same.

Window sizes for our passepartouts:

• 30 x 40 cm (window: A4)
• 40 x 50 cm (window: 30 x 40 cm)
• 50 x 50 cm (window: 40 x 40 cm)
• 50 x 70 cm (window: 40 x 50 cm)
• 70 x 70 cm (window: 50 x 50 cm)
• 70 x 100 cm (window: 50 x 70 cm)
• 100 x 100 cm (window: 70 x 70 cm)
• 100 x 140 cm (window: 70 x 100 cm)
• A5 (window: A6)
• A4 (window: A5)
• A3 (window: A4)
• A2 (window: A3)
• A1 (window: A2)
• 8 x 12″ (window: 5 x 7″)
• 12 x 16″ (window: 8 x 12″)
• 18 x 24″ (window: 12 x 16″)
• 24 x 36″ (window: 50 x 70 cm)

Passepartout without a frame

A passepartout is a physical piece of cardboard that sits inside the frame, so we can only ship it as a separate mat when a frame is included. If you choose a passepartout without a frame, the border is printed into the print file instead: you receive a single sheet in your selected size, with the artwork printed inside a coloured border. The artwork itself is the same size either way.

Wooden Frames and Plexiglas

All framed fine art paper prints use handmade wooden frames with premium plexiglass, available in many different colors.

Handmade in Italy, our frames with premium plexiglass are crafted to the highest standards. Choose from elegant wooden frames in dark or light oak, or vibrant colors like black, white, red, yellow, and blue.

The frame measurements refer to the size of prints it fits. The actual frame size is slightly bigger depending on your selected frame profile and size.

Frames up to 50×70 cm (incl. A4–A2) have a 1.5 cm width and depth. Larger sizes (A1 and above) have a 2 cm width and depth.

Our frames come with user-friendly turning clips on the back making it easy to mount the print in the frame yourself. All our frames can be hung both vertically and horizontally.

Our premium fine art paper prints are produced using museum-quality giclée printing technology, delivering exceptional detail and color accuracy that showcases artwork at its best. Each print is made on archival-grade paper, ensuring longevity and a timeless presentation.

• The 230 gsm paper provides a substantial feel, enhancing the overall quality of your prints.
• The textured matte surface enhances depth without losing print clarity.
• Made on demand. No minimum order quantity.
• Add an elegant passepartout / mat to create a professional gallery look with a white or colored border around your artwork.

General information about delivery times

Our professional print partners around the world to deliver your wall art as quickly and safely as possible. Below is an overview of what to expect.

Production time

• Orders are produced on-demand after they are placed.
• Production time depends on the specifics of the order (such as size, frame type, etc.) and the production facility handling it.
• In most cases, production takes 1–2 business days, but in some cases it can take up to 4–5 business days. Status will show as “Printing scheduled” during this stage.

Shipping time

Once production is complete:

• The order is packed and shipped with a tracking number.
• Delivery times vary depending on the destination:

RegionEstimated delivery time

Europe & UK 2–5 business days

USA & Canada 3–7 business days

Australia 4–8 business days

Note: These are estimated times. Deliveries may be delayed due to local carrier issues, public holidays, or customs processes.

How to track your order

When your order is shipped:

• It will show as “Shipped” in your dashboard.
• You will receive a tracking link to follow the delivery progress.

If your order is delayed

If your order is taking longer than the estimated delivery time:

• Please wait an additional 2–3 business days as minor delays can happen.
• If it still hasn’t arrived, contact us with:Your order numberTracking linkCustomer name

We will investigate the issue as quickly as possible.

Delivery times depend on production, shipping, and external factors. Planning for these timelines ensures your customers receive their orders with the quality and reliability your brand promises.

Please inspect your order upon delivery and contact us if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your item arrives damaged, please contact us within 24hrs so that we can arrange a replacement. If issues are reported after 24hrs replacements may not be possible.

Our paper art prints are shipped worldwide from our partners in your closest region to avoid import taxes.

We are transparent about shipping costs and dont hide them in the total cost and pretend its free shipping. Neither do we add any markup on shipping, you pay at cost for this service.

Shipping costs overview

Shipping costs are calculated by size and weight. Here are some shipping cost examples:

Rolled canvas

21 x 14.8 cm / 8 x 5″ (A5) to 50 x 40 cm / 19 x 15″ = £6.99

59.4 x 42 cm / 23 x 16″ (A2) to 84.1 x 59.4 cm / 33 x 23″ (A1) = £12.12

Framed

21 x 14.8 cm / 8 x 5″ (A5) to 100 x 70 cm / 39 x 27″ = £10.03

140 x 100 cm / 55 x 39″ to 84.1 x 59.4 cm / 33 x 23″ (A1) = £12.12

100 x 70 cm / 39 x 27″ = £43.49

140 x 100 cm / 55 x 39″ = £106.24

For more information from our partner Printumo